Refund Policy
Effective Date: January 1, 2025
1. Overview
ASAP GROUP INC ("we," "us," or "our") provides this Refund Policy to explain our policies regarding refunds for ChatStudy, our AI-powered learning platform (the "Service").
We are committed to ensuring customer satisfaction while maintaining fair business practices. This policy outlines the circumstances under which refunds may be granted and the process for requesting them.
2. General Refund Policy
2.1 Credit Purchases
Due to the digital nature of our credit-based system and the immediate availability of AI tutoring services:
- Standard Policy: All credit purchases are generally final and non-refundable
- Service Credits: Once credits are used to interact with AI tutors, they cannot be refunded
- Unused Credits: Refund requests for unused credits will be evaluated on a case-by-case basis
2.2 Subscription Services
If we offer subscription plans in the future:
- Monthly Subscriptions: May be canceled at any time with no refund for the current billing period
- Annual Subscriptions: May be eligible for prorated refunds in exceptional circumstances
3. Refund Eligibility
3.1 Technical Issues
You may be eligible for a refund if:
- Service Unavailability: Extended service outages prevent you from using purchased credits
- Technical Malfunction: System errors result in credit deduction without service delivery
- Payment Errors: Duplicate charges or billing mistakes occur
3.2 Exceptional Circumstances
Refunds may be considered for:
- Service Misrepresentation: The Service significantly differs from our stated features
- Account Security: Unauthorized purchases due to account compromise (subject to investigation)
- Medical or Emergency: Serious illness or emergency circumstances preventing service use
3.3 Non-Refundable Situations
Refunds will not be granted for:
- Change of Mind: Simply deciding you no longer want to use the Service
- Lack of Use: Purchasing credits but not using the Service
- Academic Performance: Dissatisfaction with learning outcomes or grades
- Device Compatibility: Issues with your device or internet connection
- User Error: Mistakes in credit usage or account management
4. Refund Process
4.1 How to Request a Refund
To request a refund:
- Contact Us: Email us at asap@leap-digits.com within 30 days of purchase
- Provide Information: Include your account email, purchase details, and reason for refund
- Documentation: Provide any relevant screenshots or evidence supporting your request
- Wait for Review: Allow 5-7 business days for our team to review your request
4.2 Required Information
Please include in your refund request:
- Account email address
- Order/transaction ID
- Date and amount of purchase
- Detailed reason for refund request
- Supporting documentation (if applicable)
4.3 Review Process
Our refund review process includes:
- Initial Review: Verification of purchase and account details
- Investigation: Assessment of technical issues or exceptional circumstances
- Decision: Approval or denial based on policy guidelines
- Processing: If approved, refund processing within 5-10 business days
5. Refund Methods
5.1 Processing Time
- Credit Card Refunds: 5-10 business days to appear on your statement
- Digital Wallet: 3-7 business days depending on provider
- Bank Transfer: 5-15 business days depending on financial institution
5.2 Original Payment Method
Refunds will be processed to the original payment method used for purchase. If the original payment method is unavailable, we will work with you to find an alternative solution.
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
- Proportional Usage: Refund based on unused portion of credits
- Service Disruption: Compensation for extended downtime
- Billing Adjustments: Correction of pricing errors or overcharges
7. Alternative Solutions
Before issuing refunds, we may offer:
- Service Credit: Additional credits to compensate for issues
- Account Reset: Fresh start with unused credits
- Technical Support: Assistance resolving service issues
- Plan Adjustment: Modification to better suit your needs
8. Chargeback Policy
8.1 Prior Communication
Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved more quickly through direct communication.
8.2 Chargeback Consequences
Initiating a chargeback may result in:
- Immediate account suspension
- Loss of access to purchased credits
- Restriction from future purchases
- Additional fees or penalties
9. Special Circumstances
9.1 Educational Institutions
Special refund considerations may apply for:
- Bulk purchases by educational institutions
- Class-wide technical issues
- Academic calendar changes
9.2 International Customers
- Currency conversion differences may affect refund amounts
- International transaction fees may be deducted from refunds
- Processing times may vary by country and payment method
10. Dispute Resolution
10.1 Internal Resolution
We encourage resolution through direct communication:
- Contact our support team
- Provide detailed information about your concern
- Work with us to find a mutually acceptable solution
10.2 External Dispute Resolution
If direct resolution is not possible:
- Contact your payment provider's dispute resolution service
- Consult with consumer protection agencies in your jurisdiction
- Seek legal advice if necessary
11. Policy Updates
11.1 Changes to This Policy
We may update this Refund Policy from time to time. Changes will be:
- Posted on this page with an updated effective date
- Communicated through email for significant changes
- Applied to purchases made after the effective date
11.2 Grandfathering
Existing purchases made before policy changes will generally be subject to the refund policy in effect at the time of purchase.
12. Consumer Rights
12.1 Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws. In jurisdictions where consumer protection laws provide greater rights than this policy, those laws will apply.
12.2 Regulatory Compliance
We comply with applicable consumer protection regulations, including:
- Consumer protection laws in your jurisdiction
- Credit card company dispute resolution procedures
- Platform-specific refund requirements
13. Contact Information
For refund requests or questions about this policy:
ASAP GROUP INC
Email: asap@leap-digits.com
Website: chatstudy.ai
Response Time: We aim to respond to refund requests within 24-48 hours during business days.
Last updated: January 1, 2025
This Refund Policy is subject to our Terms of Service and Privacy Policy. Please review all policies to understand your rights and obligations when using ChatStudy.