Refund Policy

Effective Date: January 1, 2025

1. Overview

ASAP GROUP INC ("we," "us," or "our") provides this Refund Policy to explain our policies regarding refunds for ChatStudy, our AI-powered learning platform (the "Service").

We are committed to ensuring customer satisfaction while maintaining fair business practices. This policy outlines the circumstances under which refunds may be granted and the process for requesting them.

2. General Refund Policy

2.1 Credit Purchases

Due to the digital nature of our credit-based system and the immediate availability of AI tutoring services:

2.2 Subscription Services

If we offer subscription plans in the future:

3. Refund Eligibility

3.1 Technical Issues

You may be eligible for a refund if:

3.2 Exceptional Circumstances

Refunds may be considered for:

3.3 Non-Refundable Situations

Refunds will not be granted for:

4. Refund Process

4.1 How to Request a Refund

To request a refund:

  1. Contact Us: Email us at asap@leap-digits.com within 30 days of purchase
  2. Provide Information: Include your account email, purchase details, and reason for refund
  3. Documentation: Provide any relevant screenshots or evidence supporting your request
  4. Wait for Review: Allow 5-7 business days for our team to review your request

4.2 Required Information

Please include in your refund request:

4.3 Review Process

Our refund review process includes:

5. Refund Methods

5.1 Processing Time

5.2 Original Payment Method

Refunds will be processed to the original payment method used for purchase. If the original payment method is unavailable, we will work with you to find an alternative solution.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

7. Alternative Solutions

Before issuing refunds, we may offer:

8. Chargeback Policy

8.1 Prior Communication

Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved more quickly through direct communication.

8.2 Chargeback Consequences

Initiating a chargeback may result in:

9. Special Circumstances

9.1 Educational Institutions

Special refund considerations may apply for:

9.2 International Customers

10. Dispute Resolution

10.1 Internal Resolution

We encourage resolution through direct communication:

  1. Contact our support team
  2. Provide detailed information about your concern
  3. Work with us to find a mutually acceptable solution

10.2 External Dispute Resolution

If direct resolution is not possible:

11. Policy Updates

11.1 Changes to This Policy

We may update this Refund Policy from time to time. Changes will be:

11.2 Grandfathering

Existing purchases made before policy changes will generally be subject to the refund policy in effect at the time of purchase.

12. Consumer Rights

12.1 Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws. In jurisdictions where consumer protection laws provide greater rights than this policy, those laws will apply.

12.2 Regulatory Compliance

We comply with applicable consumer protection regulations, including:

13. Contact Information

For refund requests or questions about this policy:

ASAP GROUP INC
Email: asap@leap-digits.com
Website: chatstudy.ai

Response Time: We aim to respond to refund requests within 24-48 hours during business days.


Last updated: January 1, 2025

This Refund Policy is subject to our Terms of Service and Privacy Policy. Please review all policies to understand your rights and obligations when using ChatStudy.