Privacy Policy
Effective Date: January 1, 2025
1. Introduction
ASAP GROUP INC ("we," "us," or "our") operates ChatStudy, an AI-powered learning platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, username, and password when you create an account
- Profile Information: Optional profile details you choose to provide
- Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment processors)
- Communication Data: Messages, feedback, and correspondence with our support team
2.2 Usage Information
We automatically collect information about how you use our Service:
- Learning Data: Your interactions with AI tutors, study sessions, progress tracking, and learning preferences
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Analytics: Pages visited, features used, time spent on the platform, and user behavior patterns
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage
2.3 AI Interaction Data
Our AI tutoring service processes:
- Conversation History: Your questions, AI responses, and chat interactions
- Learning Content: Study materials you access and your engagement with them
- Performance Metrics: Quiz results, completion rates, and learning progress
3. How We Use Your Information
We use the collected information to:
- Provide and Improve Service: Deliver personalized AI tutoring, track learning progress, and enhance platform functionality
- Process Payments: Handle billing, process transactions, and manage subscriptions
- Customer Support: Respond to inquiries, provide technical assistance, and resolve issues
- Communications: Send important updates, service notifications, and marketing communications (with your consent)
- Analytics and Research: Analyze usage patterns, improve AI models, and develop new features
- Legal Compliance: Comply with applicable laws, prevent fraud, and protect our rights
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment Processors: Stripe and Creem for secure payment processing
- Cloud Infrastructure: Hosting and data storage services
- Analytics Services: Platform usage and performance analytics
- Customer Support: Help desk and communication tools
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations, court orders, or government requests
- Protect our rights, property, or safety, and that of our users
- Investigate fraud, security issues, or violations of our Terms of Service
- Facilitate business transfers (merger, acquisition, or sale of assets)
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access limitations and authentication requirements
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Protected servers and network security protocols
However, no internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and AI models
You may request deletion of your account and associated data at any time.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Control
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
7.2 Communication Preferences
- Opt out of marketing communications
- Manage notification settings in your account
- Unsubscribe from emails using provided links
7.3 Cookies and Tracking
- Adjust browser settings to refuse cookies
- Use platform settings to control analytics tracking
8. Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
9. International Data Transfers
Your information may be processed and stored in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
10. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Significant changes will be communicated through email or platform notifications.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ASAP GROUP INC
Email: asap@leap-digits.com
Website: chatstudy.ai
Last updated: January 1, 2025